Schoolzine’s SZapp Mobile Application is a fantastic option for communicating and making information or resources available to your community. Available for Android and iOS devices.

If you wish to start using SZapp, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible. 

Click here to learn more

Before you start using the School App – SZapp, both yourself and your community will be required to Install the SZapp and Register an email account for communication. Installing the SZapp is completely free for your School or Organisation and your community.

Please follow the instructions in the below guide. There is also a PDF printed version located at the bottom if required to send out to your Parents and Community members.

Still have questions? - See the full SZapp Knowledge Base here.

With SZapp, sending communications to your community is simple and quick. Functionality is available to send communications from your Control Centre or from your mobile device. If you do not have SZapp setup and would like more information about this, please contact Schoolzine.

Sending an App Notification from the Control Centre

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. On the right hand side of the page, type in the Notification Title you would like to apply to your message.
   Note: There is a 40 character limit for the title.
3. If needed, adjust your Send Date and Send Time to postpone the message. Select Next.
   Note: If you would like to send straight away, you will not need to adjust these fields.
4. Populate the content of your SZapp notification using the content window, and applying basic styling and formatting using the toolbar before selecting Next.
   Note: Images and attachments can be included in these messages, see below for more information.
5. Select your groups in the dropdown, or select All to send to all SZapp contacts, then select Next.
6. From here, you can review your SZapp notification before you Send.
   Should you need to adjust any content, you can navigate Back at any time prior to sending.

Adding Attachments

Adding a File

• Click on the Link button and select Link to Document. Click on the upload button next to Page URL, then select the document you would like to upload.
  Note: The ‘Text to display’ field can be used to adjust the wording of the link.

Adding a URL (web address)

• Click on the Link button, select Link to URL and then paste in the required link to the Page URL field.

Adding an Image

• Click on the Image button, select the Upload New icon (with the upwards arrow) and then choose the image that you want to insert.
  Note: It is also possible to link an image that you have previously uploaded into your Schoolzine account by using the icon with the magnifying glass.

Editing an App Notification

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Choose the notification you wish to edit from the list by selecting the Edit pencil icon. Note: If the notification was ONLY sent to the SZapp Channel, you will be able to adjust the recipients.
3. Edit the content as required and select Save.

Deleting an App Notification

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Choose the notification you wish to delete from the list by selecting the Red Delete icon, and confirm that you would like to delete the notification in the pop up prompt window.

Still have questions? - See the full SZapp Knowledge Base here.

Adding an App Tile

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Tiles Tab and click New Tile.
3. Populate the Page Title, App Icon and URL (web address) Fields.
   Note: Colouring can also be applied in this interface.
4. Click Save.
5. The page will then refresh to confirm your changes.

Linking an Existing Web Page

1. Log into your Control Centre and select the Manage SZapp menu tab.
2. Select the Tiles tab.
3. Select New Tile.
4. Select Add Existing Page.
5. Search and select the desired Page to link.
6. Press the Add button.

Removing an App Tile

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Tiles Tab.
3. Select the Red Remove icon on the Tile/s from the grid that you would like to remove from your SZapp.
4. The page will then refresh to confirm your changes.

Adjusting Tile Order

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Tiles Tab.
3. Click and hold on the tile to adjust it’s order on the grid.

Applying Colours to a Tile

1. Log in to your Control Centre and select the Manage SZapp menu tab. Select the Tiles Tab.
2. Select the Pencil icon on the Tile from the grid that you would like to apply the colour to.
3. Click in the Background colour and/or Text Colour field to select a colour.
4. Select Save to confirm your changes for that Tile.

Still have questions? - See the full SZapp Knowledge Base here.

Adding a group to the SZapp

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Groups Tab.
3. To create a new Group and apply to SZapp, select New Group and type in the New Group Name and select Save. 
4. If the group is already created, selecting Link Existing Group, selecting your relevant groups, and then click Add.
5. The page will then refresh to confirm your changes.

Removing a group from the SZapp

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Groups Tab.
3. Select the Red Remove this item icon from the right hand side of the group.

Adjusting the order of your Groups

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Groups Tab.
3. Click and drag the Group/s to the order you would like it to display.

Creating a Restricted Group

1. Log in to your Control Centre and select the Groups menu tab.
2. Click on the Name of your Group.
3. Click Edit.
4. Tick Secured App Group and enter a 4-digit passcode.
5. Click Save.

Still have questions? - See the full SZapp Knowledge Base here.

There is several ways to create content for your SZapp. You have the option of linking existing content such as Content Holders, Web Forms, and Polls to your SZapp, creating fresh content, or even linking to an external website page.

Creating a New Page and applying to SZapp

1. Log in to your Control Centre and select the Content menu tab.
2. Once expanded, select Web Pages.
3. Select the New Page button.
4. Fill in your Page Title and Page Heading.
   Note: The Page Heading will be the name that is applied to your App Tile.
5. Select a Menu and App Icon from the dropdown menu.
6. The URL field will create a URL (web address) based off of the Page Title.
   Note: General practice rules apply for URLs (web addresses). Please read the General URL (web address) Rules article if you wish to make changes to the URL (web address).
7. From the Menu Settings section, select the ‘app’ tag from the Tags box.
8. Under Page Content Select the New Content Holder button.
9. Populate your Title, Content and push Save
10. Select Save to confirm your changes.

Linking an existing Web Form to SZapp

1. Log in to your Control Centre and select the Content menu tab.
2. Once expanded, select Web Pages.
3. Select the New Page button.
4. Fill in your Page Title and Page Heading.
   Note: The Page Heading will be the name that is applied to your App Tile.
5. Select a Menu and App Icon from the dropdown menu.
6. The URL field will create a URL (web address) based off of the Page Title.
   Note: General practice rules apply for URLs (web addresses). Please read the General URL (web address) Rules article if you wish to make changes to the URL (web address).
7. From the Menu Settings section, select the ‘app’ tag from the Tags box
8. Under Page Content Select the Add Content dropdown and select Form.
9. Select the relevant Form in your account from the dropdown.
10. Select Save to confirm your changes.

Linking an existing Content Holder to SZapp

1. Log in to your Control Centre and select the Content menu tab.
2. Once expanded, select Web Pages.
3. Select the New Page button.
4. Fill in your Page Title and Page Heading.
   Note: The Page Heading will be the name that is applied to your App Tile.
5. Select a Menu and App Icon from the dropdown menu.
6. The URL field will create a URL (web address) based off of the Page Title.
   Note: General practice rules apply for URLs (web addresses). Please read the General URL (web address) Rules article if you wish to make changes to the URL (web address).
7. From the Menu Settings section, select the ‘app’ tag from the Tags box.
8. Under Page Content Select the Add Content dropdown and select Content Holder.
9. Click Select on the relevant Content Holder in your account from the prompt window.
10. Select Save to confirm your changes.

Linking an existing Poll to SZapp

1. Log in to your Control Centre and select the Content menu tab.
2. Once expanded, select Web Pages.
3. Select the New Page button.
4. Fill in your Page Title and Page Heading.
   Note: The Page Heading will be the name that is applied to your App Tile.
5. Select a Menu and App Icon from the dropdown menu.
6. The URL field will create a URL (web address) based off of the Page Title.
   Note: General practice rules apply for URLs (web addresses). Please read the General URL (web address) Rules article if you wish to make changes to the URL (web address).
7. From the Menu Settings section, select the ‘app’ tag from the Tags box.
8. Under Page Content Select the Add Content dropdown and select Poll.
9. Click Select on the relevant Poll in your account from the prompt window.
10. Select Save to confirm your changes.

Still have questions? - See the full SZapp Knowledge Base here.

Acquiring the Article URL (web address)

1. Log in to your Schoolzine Dashboard.

2. On your left hand side-panel, select 'Content', then from the dropdown list, click on 'Articles'.

3. From the articles page, click the name of the article that you wish to send to your contacts.

4. Copy the Article URL (web address).

Attaching the URL (web address) to a SZapp Communication

1. Once the Article URL (web address) has been acquired, select Manage SZapp from your left hand side-panel.

2. Using the 'Send a Notification' box to the right of your page, assign a Title, Send Date and Send Time.

3. On the article content page, select the 'Link' button and click 'Link to URL'.

4. Attach the Article URL (web address) that was previously acquired and fill in the text to display field. Then click 'OK'.

5. Attach any other content that you wish to include in your message, than select 'Next' to proceed to recipients.

6. Select your groups in the dropdown, or select All to send to all SZapp contacts, then select 'Next'.

7. From here, you can review your SZapp notification before you Send.
Should you need to adjust any content, you can navigate Back at any time prior to sending.

Still have questions? - See the full SZapp Knowledge Base here.

Keeping your community informed is easier than ever with the ‘Send Notification’ functionality available within SZapp. If you are a System user with the required permissions, this item will be under the ‘Manage’ tab allowing you to send communications remotely, whilst on the go.
Note: You must be logged into SZapp with the same details you use for your Control Centre.

Sending a Notification via SZapp

• Navigate to the ‘Manage’ tab of SZapp and select’ Send Notification’.
• Once signed in you will be presented with a ‘Send Notification’ interface.
• Enter the Notification Title you would like to apply to your message.
  Note: There is a 40 character limit for the title.
• If needed, adjust your Send Date and Send Time to postpone the message. Select Next.
  Note: If you would like to send straight away, you will not need to adjust these fields.
• Populate the content of your SZapp notification using the content window, and applying basic styling and formatting using the toolbar before selecting Next.
• Select your groups in the dropdown, or select All to send to all SZapp contacts, then select Next.
• From here, you can review your SZapp notification before you Send.
  Should you need to adjust any content, you can navigate Back at any time prior to sending.

Editing/Deleting a Notification via SZapp

• Navigate to the ‘Manage’ tab of SZapp and select’ Send Notification’.
• Once signed in you will be presented with a ‘Send Notification’ interface.
• Click on the ‘Managed Feed’ tab.
• Use the Pencil Icon to Edit a notification.
• Use the Red Remove icon to delete a notification.

Still have questions? - See the full SZapp Knowledge Base here.

A google maps URL can be used as a directions tile to integrate with your SZapp. This can be used for different campus locations, or to point new community members to your location.

1. Go to Google Maps.
2. Find your location by entering your address.
3. Click the Share icon and copy the URL.
4. Log in to your Control Centre and select the Manage SZapp menu tab.
5. Select the Tiles Tab and click New Tile.
6. Populate the Page Title, App Icon and URL Fields.
   Note: Colouring can also be applied in this interface.
7. Click Save.
8. The page will then refresh to confirm your changes.

SZapp allows you to customise the information your community sees with the use of Secured SZapp Tiles. This functionality allows you to show tiles only to users who are in a certain group which is achieved with the use of tags.

Adding a New Tag

1. Log in to your Control Centre and select the Settings menu tab.
2. Once expanded, select Manage Tags.
3. Click the Add Tag button.
4. Select a Display Name for your tag.
   Note: The Tag Value will automatically populate based on your Display Name.
5. Set the Tag Availability to include 'Web Pages' and 'Groups'.
6. If you would like to order your tags you can also include a weighting.
   Note: Weighting can be used to re-order the position of your tags within the Calendar. The higher the number, the higher up the list your tag will appear.
7. Choose a Colour for your tag. Click in the Colour field and a colour picker will appear.
   Note: If you do not select a colour, the default colour is light blue.
8. Once saved you will be able to assign this tag.

Applying the Tag

Now that your tag has been created, you will need to apply it to the relevant group(s) and Web Page(s).

Editing a Group

1. Log in to your Control Centre and select the Groups menu tab.
2. You will be presented with an overview of the groups within your system. Here you can select the group you wish to edit by selecting the View Details icon on the right hand side under the Actions column.
3. Click on the Edit Group button.
4. Apply the tag created above to the 'Tags' field and then select Save.

Editing a Web Page

1. Log in to your Control Centre and select the Content menu tab.
2. Once expanded, select Web Pages.
3. Click on the name of your Web Page.
4. Click 'Edit Page'.
5. Apply the tag created above to the 'Tags' field and then select Save.

To confirm your setup is correct, add yourself to the group, open SZapp and confirm you are able to view the Tile. If you require any assistance with this process, please contact Schoolzine Support.

Still have questions? - See the full SZapp Knowledge Base here.

The Schoolzine System has been developed to allow you to easily add and remove SZapp System Users from your account.

New SZapp System Users will need to already exist in your account as a contact, or you can easily create new users and send them access by utlising the following process.

Adding a new SZapp System User

1. Log in to your Control Centre and select ‘Contacts'.
2. Click on ‘New Contact’ towards the top right.
   Note: You can also search for an existing contact (using the search bar) and click on their first name to edit their contact.
   
   
3. Complete the First Name, Last Name and Email fields then under ‘Groups’ select the ‘App Liaisons’ Group.
4. Click ‘Save’.
5. On the User View select the ‘Send Invitation’ button. This will send an account activation email to the contact.

Still have questions? - See the full SZapp Knowledge Base here.

Protecting your SZapp via Passcode

1. Log in to your Control Centre and select the Manage SZapp menu tab.
2. Select the Settings Tab.
3. Expand the Security & Registration Tab
4. Populate the Secure Passcode with a 4 digit pin.
   Note: Numbers Only
5. Select Save to confirm your changes.

Still have questions? - See the full SZapp Knowledge Base here.

The following guide will assist you through some of the common checks that will need to be conducted prior to the Support team looking into any issues you may have been experiencing with the SZapp.

APPLICATION AND SYSTEM UPDATES

Before any reported issues can be looked into by the Support Team, some checks will need to be completed for the user reporting the issue. Firstly you will need to ensure that the Devices Operating System (OS) and SZapp are fully up to date.

Why do you need to update?

Applications as well as Operating Systems, will conduct frequent updates for the purposes of ensuring that critical patches are done to protect their users, improve the stability of software as well as remove outdated features. Updates are important and aim to make the overall user experience better.

Is your Operating System (OS) up to date? (IOS or android)

For a guide on updating an IOS device please click here.
For a guide on updating an Android device please click here.

Is your SZapp up to date?

We are constantly performing updates and introducing new functionality for the SZapp over time. If you are experiencing any problems with SZapp we recommend checking for a recent update that may resolve your issue.

How do I check my SZapp version?

You can check your SZapp version by following the below steps:

1. Open SZapp
2. Press the Burger Menu in the Left Hand Corner
3. Your SZapp version will be listed at the bottom of this page

How do I check the user I am logged in with?

You can check the user that is currently logged in by following the below steps:

1. Open SZapp
2. Press the Burger Menu in the Left Hand Corner
3. Your User Details will be listed at the top of this page

USER CHECKS

I have tried to login via my browser/ via my desktop and it won’t accept my details.

The Schoolzine App is only available on android and IOS devices and is not supported or accessible on Desktop/Browsers.

I have tried to login to the app and it is not accepting my credentials.

Try resetting your password via the prompts on SZapp. If you do not receive a reset password email, check your Junk mail or Spam to ensure it has not been filtered incorrectly.

Are you logged in and are your details correct?

Tap the top left-hand corner of the app and confirm that you are logged in, and that the email is correct. If your email is incorrect, log out of the app and create your account with the correct details.

Have you recently changed or updated your email address?

If you have changed your email address, you will need to confirm that you have notified the School/Organisation of this for them to update their records and ensure they are sending the communication to the correct address.

Have you changed your password recently?

If you have updated your password whilst using certain features, such as Session Keeper, you may need to log out and back in on your device to ensure all records are accurate.

Have you tried to Log out and then back in to resolve the issue?

Your device may cache some information from time to time. If you have never received notifications, we recommend logging out and then back in to ensure that the SZapp syncs with your device ID correctly.

PUSH NOTIFICATIONS

Does the app notification show for the user in their feed but they did not receive the push notification? – if so, they may have notifications turned off for their Operating System or the App.

Have you got Push notifications turned on WITHIN SZAPP?

When using the app, select the manage tab from the top ribbon and ensure that there is push notifications turned on for the SZapp.

Have you got Push notifications turned on for your OPERATING SYSTEM?

Certain devices will have push notifications turned off by default when installing software. In order to receive notifications for your device you will need to ensure that both the Operating System notifications as well as the App notifications are enabled.

Was SZapp open when the notification was sent?

Sometimes applications will lie dormant or in ‘sleep’ status on your device in order to cache information and decrease load time when you are wishing to use the application again. Once you have finished using SZapp we recommend that you fully close the app in order to avoid push notifications not being received on some devices in this ‘sleep’ state.

GROUPS

If communication was sent to a specific group, is the user in that group?

Confirm that the user is in the group that was sent communication, if you opt in the user into that group then they will be able to view the prior notification on the SZapp.

Was the user recently placed into the group?

Confirm if the contact was placed into the group or subscribed to the group post the notification being sent.

WONDE SPECIFIC

A WONDE sync will be performed every 4 hours (roughly). If you have only recently placed the user in the group prior to communication, then there may be delays with them being brought into the group you are sending to.

INTERNET CONNECTION

Are you connected to the internet?

Confirm that the device is connected to the internet either by your devices network, or also by Wi-Fi. If a weak or intermittent connection, then you may experience a delay in notifications arriving.

HEADER IMAGE / LOGOS

Header Image /Logo isn’t loading?

Confirm that you have a stable internet connection. Close the app entirely and open the app ‘fresh’. If this does not resolve the issue, you may need to remove the subscription and close then re-open the app. You can then re-add the subscription.

CRASHES

A crash normally indicates invalid data, un-installing and re-installing SZapp should resolve this. If not, you may need to remove the files associated with SZapp, to do this:

• Tap and hold on the App icon
• Tap 'App Info'
• Tap 'Force Stop'
• Tap back and then tap 'Permissions'
• Ensure that permissions are enabled for 'Storage'
• Tap back and then tap on 'Storage'. Tap 'Clear cache' and then 'Clear data'.

Still have questions? - See the full SZapp Knowledge Base here.