With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Support Team are equipped to handle any requests you might have regarding your Schoolzine Control Centre and its Features.

Some examples of items our Support Team can assist you with include, but are not limited to:

• General questions regarding how to use or get the most out of your Schoolzine Feature
• Wanting to organise a training session for you or a colleague
• Questions around how to best format your Online Newsletter
• Provide assistance around how to get the most out of your DIY Newsletter
• Troubleshooting items for the Schoolzine Website
• Information on Schoolzine Website Updates or Assistance
• Updates to your Newsletter Header Design
• CSS changes to your account such as colours to headings, navigation buttons, etc
• Assistance with the Initial Design Setup Process such as photos, logos, etc
• And much, much more

Email

If you would prefer to email us, you can send a message to support@schoolzine.com. This goes to the entire Support Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Support Team on 07 5414 2372.

Our Team Members are always happy to assist in any way they can.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

• Your Name
• The School/Account you Represent
• Which Department you will require assistance from
• And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.

We offer unlimited support to our clients because we know how important it is to provide quick, effective and accessible support options, so if you ever have a question please contact us and we will be more than happy to give you a hand.

Contact Us Form

If you have a question regarding Schoolzine or any of its features, please feel free to submit it to us using the form below. One of our friendly staff will be in communication to discuss further:

Phone

You can reach us using the appropriate number for your region. Please listen to the available options and select your desired department you wish to contact.

Australia: 1300 795 503
New Zealand: 09 889 1353
Thailand: 02 106 4140

I have a question about invoicing, who do I speak to?

If you have any inquiries about a Schoolzine Invoice you have received, these are best directed via email through to our Accounts Team. Please feel free to contact us at accounts@schoolzine.com.

Schoolzine has two types of Newsletter Advertising Subscriptions you can choose from. Sponsored being Schoolzine sourced advertising and Platinum being school sourced advertising or you can have no advertising at all.

Please note not all regions are eligible for the Sponsored Newsletter Subscription.

For further information on both subscriptions, please see below.

Sponsored Subscription

The Sponsored Newsletter Subscription will have advertising that is sourced by our team but has a reduced subscription cost compared to the Platinum Newsletter Subscription.

There are specific zones setup on your newsletter where the advertising will appear.

• Up to 7 zones in the left-hand newsletter side panel
• 1 Banner within the first 3 articles of your newsletter

Filler ads will be added to the respective zones in your newsletter till the zone has been sold.

For more information on the Schoolzine Advertising Zones, please see the page below.

Platinum Subscription

The Platinum Newsletter Subscription costs slightly more but will give you full control to source and add your own advertising to your Schoolzine Newsletter. This subscription will also allow you to remove advertising entirely from your newsletter.

You can add the advertising to your newsletter however you wish. Some suggestions are below for your reference:

• Collective page of sponsor logos
• A full article created for individual advertisers
• Adding logos to your newsletter side panel

Schoolzine Advertising Contact Details

If you receive any advertising inquires or have any questions about your advertising subscription, please see the contact details below to contact us.

Email: Advertising@schoolzine.com
Phone: 07 5414 2361

Contact Us Form

If you have a question regarding advertising with Schoolzine, please feel free to submit your query to us using the form below. One of our friendly staff will be in communication to discuss further:

A list of commonly asked questions and their answers regarding the Control Centre are below.

If you can't find what you're looking for, please Contact Support.

How do I know what the symbols stand for in the left side menu of my Schoolzine account?

To be able to navigate through your Schoolzine account a little easier. If you click on the 3 lines in the top left corner, it will show the names of each section.

What is the difference between Quick Send Message and Communicate?

Your Schoolzine account isn't just used for sending out your newsletter. Quick send message is used for short and urgent messages that you need to get out super quick. Quick send message also has a character limit and no formatting applied to the message. Whereas sending out a message via Communicate is more for long, detailed information. Please note: The Communicate functionality is an add-on feature now. It will only be visible within your account if it's included in your subscription.

Click here for further information on Quick Send Message

Click here for further informaton on Communicate

I have forgotten my username and password. How do I reset my password?

Your username is your full email address at the school (@eq.edu.au, @education.tas.gov.au). You are able to reset your password by using the 'Reset password here' button at the bottom of the page. Once you've clicked on this you'll be sent an email to change your password. If you're experiencing any further issues, please contact the Support Team. 

Can multiple people share a login?

Due to recent updates to our security and privacy policies. We don't recommend multiple users logging in under the same login (e.g. admin@domain.com), as it provides no auditing within the account and poses significant security risk. Every person requiring access to your Schoolzine account will need their own individual username and password. More information on our Terms and Conditions can be found here: https://www.schoolzine.com/terms

I can't see a menu item for Session Keeper/Manage SZapp in my Control Centre?

If you log into your Schoolzine account and can't see a feature appearing in the left side menu. Please contact the Support Team as we will need to confirm if the feature is apart of your current package.

What is the best internet browser to use?

If you notice some things are working as well within your Schoolzine account. Firstly, it's best to double check the browser that you are currently using. Any HTML5 browser is fine to use. It is not recommended to use Internet Explorer.

What do I do when my account has been suspended?

A user will be suspended when five incorrect login attempts have occurred within a time frame of a minute. This will then result in a one minute lockout period. The user will be able to log in again on the same web page after the one minute is up. If you are still experiencing issues, please contact the Support Team. 

Logging In FAQs

Further information on how to Manage your System User can be found at the link below:

What is the minimum password security standards for Schoolzine?

When creating a password for your Control Centre, Session Keeper or SZapp User, it will need to contain the following:

• Minimum of 8 characters long
• At Least 1 letter (Upper or Lowercase)
• At Least 1 number
• At Least 1 special character
  • Common examples are: !, @, #, $, %, &

Can I create a shared user that everyone in the office can use to access the Control Centre?

No, it is not recommended to use a shared log in for the Control Centre. This method is not secure, and also limits the availability of auditing on your account.

You can view our User Policy via the link below:

I am a new user for an existing Schoolzine Account, can Schoolzine set up me up with System User Access?

The management of System Users, including adding and removing, is a process that is handled by an existing System User of the account, to ensure accuracy and privacy.

A guide on how this is completed can be seen here:

I forgot my password, can Schoolzine tell me what my password is?

For security reasons, your password is encrypted and not accessible by any Schoolzine Staff.

If you have forgotten your password, you can use the Reset Password option on the log in page for any of the Schoolzine Features you are attempting to access.

My User is Suspended, what does this mean?

Suspension occurs when incorrect log in details are supplied 5 times within the time frame of one minute. The User is then temporarily locked out of the Control Centre for one minute. After the one minute lock out time, you can reattempt to log in again on the same page.

Please note: Your username is always your full email address at the school (e.g. @eq.edu.au, @education.wa.edu.au, etc).

If you cannot remember your Log In details, you can reset your password using the link at the bottom of the Log In window.

My Email has been updated, and now I cannot access the Control Centre

When updating to a new email address, make sure that your existing contact is edited instead of creating a new user.

Confirm the current email address has been added to the appropriate System User Group and attempt logging in via www.schoolzineplus.com.

When logging in, the following error message displays “You are currently logging in as YOUR USERNAME, and you do not have access to this resource.”

This error displays when a user is attempting to log into an area that their user does not have access to. You will need to confirm the follow information:

• Is this error displaying for a Staff Member attempting to log into Session Keeper?
  • If Yes, then it is likely they are attempting to log into the Control Centre. Resend the Staff member the Session Keeper staff link.
• Is this error displaying for a System User?
  • If Yes, Confirm the link they are using to log in. Provide them with: www.schoolzineplus.com
  • Confirm their User has been added to the appropriate System User Group
• Is the error displaying for a Parent?
  • If Yes, then it is likely they are attempting to log into the Control Centre.
  • Confirm what the Parent is attempting to access

While using the Single Sign On Option (Office 365/Google) it displays one of the following errors.

Cannot Match User to School

This error occurs when the 365/Google account being used to log in, does not match a User in the Control Centre. Confirm the 365/Google account email address has been added to the appropriate System User Group

Also confirm that the correct 365/Google Account is currently logged in on the Computer and the Internet Browser.

The reply URL specified in the request does not match the reply URLs Configured for the application

This error occurs when your account Single Sign On Options have either expired, or have not been set up correctly.

If you experience this error, please contact our Schoolzine Support Team who can assist further.

A list of commonly asked questions and their answers regarding the eNews Builder are below.

If you can't find what you're looking for, please Contact Support.

What is the difference between the DIY eNewsletters and the eNews Builder Newsletter?

DIY eNewsletters are created by creating each article separately within the Control Centre.

eNews Builder Newsletters are created using individual elements to allow for easy customisation and construction. This Platform also allows you to edit your newsletter from the Front End, allowing you to see how your newsletter will render in real time.

Can I create my whole newsletter in a single Newsletter Article?

There is no limit to the amount of content that can be included within a single Article Element. But each separate Article Element will create an entry in your Newsletter’s Table of Contents.

It is recommended that each Article in your Newsletter be added as a new Article Element.

I have Published my eNews Builder Newsletter and scheduled it for later this week. Why does my preview say “This newsletter is not published.”?

This message is displayed when the Publish Date for your Newsletter has not yet passed.

To edit this, access your Newsletter Settings in the Control Centre, open your Advanced Settings and adjust your Publish Date.

Our account has been upgraded from the DIY eNewsletter Platform to eNews Builder. Can I link some of my old Articles?

No, the old DIY eNewsletter Articles use a different system so they can not be linked to your new eNews Builder Newsletter.

The Articles will still be listed in your account. If you need to add the information to your current Newsletter, you will be able to access the old Articles then Copy and Paste the information across to your new eNews Builder Article.

Can I only include a floated image as the first section of my newsletter?

No, you can include a Floated Image anywhere within your Newsletter. Simply add a Text Content Element and access the Settings Cog to adjust the Layout Drop Down Selector. Select either the Text with Left Image or Text with Right Image to allow you to include your Floated Image.

How can I reorder my Gallery images?

Gallery Images can be reordered by accessing the Settings Cog for the Gallery Element. Click and drag your images into the appropriate order.

Can I have four images side by side in my newsletter?

The eNews Builder Newsletter system can include a maximum of three images side by side with the Image Content Element.

If you need to include more than three images, then these should be included as an Image Gallery.

What does the Image Two Mixed option mean?

Image Two Mixed refers to two images side by side that are of different orientations.

How can I change the colour on my Border/Colour Box Content Element?

The colour settings for your Border/Colour Box Content Elements can be adjusted by selecting the Settings Cog for the Content Element in question and adjust the Border Colour or Background Colour fields.

You can also adjust the Text Colour under these options as well.

Do I need to upload my videos to YouTube first before including them in my Newsletter?

Videos need to be hosted on an online platform to be added into your newsletter. If you would like to embed your Videos into your Newsletter, they can be uploaded to a YouTube or Vimeo Account, and then added via the Video Content Element.

Videos uploaded on other online platforms can also be included, however they will need to be included as a Link Button Content Element instead.

What is the Compact View when I edit my eNews Builder Newsletter?

The Compact View will hide all the side and top from the editor view while you work on your Newsletter. This will allow you to focus on constructing your Newsletter content

A list of commonly asked questions and answers are listed below.

If you can't find what you're looking for, please Contact Support.

I've just previewed my DIY newsletter but I can't see any of my articles?

When you create a new article it will default to the current date when creating the article. Usually if you can't see any articles when you preview your newsletter. It's because the 'Publish Date' of your article has been set to a future date. Please note: The 'Publish Date' is simply just the date that you are entering the article into your Schoolzine account.

How do I change my header image at the top of my DIY newsletter?

The header image at the top of your newsletter needs to be changed by our Support Team here at Schoolzine. You are able to contact our Support Team here. Our Support Team are able to change your header image free of charge once a term. Please note: The Support Team usually require 2-3 business days to get a proof back to you.

Why would I use the 'Hide Archive' tick box?

The 'Hide Archive' tick box could be used when a special newsletter has been created. E.g. Christmas Edition or Staff Only Edition. This means that the newsletter isn't able to be previewed via your Archive page.

When I click on the 'Publish' button does it automatically distribute my newsletter?

The newsletter won't be distributed automatically via the 'Publish' button, so you don't have to worry about accidentally sending it out. You'll notice once you click on the 'Publish' button that a box will pop up where you can select a nomiated date and time. 

How do I get someone to proof my newsletter?

The best way to get people to proof your newsletter is by using the 'Send Proof' button. You can then either provide access to people to make their own changes or they can forward the changes through to you to make. You are able to manage your system users by following this guide: Managing System Users.

Is it possible to create a template for my newsletter?

Yes. To save yourself time, try creating a DIY newsletter called 'Template', then go in and create your articles with the headings that will commonly reoccur throughout your newsletters. You'll then be able to use the 'Copy' button to copy this template over, instead of starting from scratch every single time.

Simply copy this template before you're wanting to start each newsletter.

Can I make changes after publishing my DIY newsletter?

Yes. Your DIY newsletter is live, which means that changes can be made at anytime, without having to resend anything.

How can I change the order of my articles?

Your articles don't need to be added in the exact order that you want them to show in. Simply click on the reorder button next to the article you're wanting to move, and drag the article where you are wanting it to show in the list of your articles.

I'm ready to publish my DIY newsletter. How do I do this?

Publishing your DIY newsletter is very simple. Once you click on 'Publish', you'll see there's a green button at the top for you to 'Publish newsletter without distributing'. This means that you can get the newsletter published without it being sent to your contacts list.

'Send Date' and 'Send Time' allows you to select a nominated date and time for your newsletter to be distributed at.

You've then got the option of 'Auto send without review' or 'Review before distribution'. 

'Auto send without review' will send the newsletter out straight away if you haven't nominated a specific send date/time OR it will schedule the newsletter at your chosen date and time. Please note: You are able to add custom content if you wish. See below information on 'Review before distribution'.

'Review before distribution' allows you to double check your email message/who you are sending the newsletter to before clicking the final 'Complete & Send' button.

How do I change what the email says?

Updating the email message that includes your newsletter link is able to be done once you've clicked on 'Review before distribution'. You'll need to navigate back to 'Message Content' and then click on the 'Email Content' tab. You'll then be able to go in and adjust the wording. 
Please note: Try to avoid removing any Wildcards e.g. '%%__email_subject__%%', '%%first_name%%' or '%%__sz_newsletter__%%'. As this is popluating information from other places within your Schoolzine account.

The following guide will assist you through some of the common checks that will need to be conducted prior to the Support team looking into any issues you may have been experiencing with the SZapp.

APPLICATION AND SYSTEM UPDATES

Before any reported issues can be looked into by the Support Team, some checks will need to be completed for the user reporting the issue. Firstly you will need to ensure that the Devices Operating System (OS) and SZapp are fully up to date.

Why do you need to update?

Applications as well as Operating Systems, will conduct frequent updates for the purposes of ensuring that critical patches are done to protect their users, improve the stability of software as well as remove outdated features. Updates are important and aim to make the overall user experience better.

Is your Operating System (OS) up to date? (IOS or android)

For a guide on updating an IOS device please click here.
For a guide on updating an Android device please click here.

Is your SZapp up to date?

We are constantly performing updates and introducing new functionality for the SZapp over time. If you are experiencing any problems with SZapp we recommend checking for a recent update that may resolve your issue.

How do I check my SZapp version?

You can check your SZapp version by following the below steps:

1. Open SZapp
2. Press the Burger Menu in the Left Hand Corner
3. Your SZapp version will be listed at the bottom of this page

How do I check the user I am logged in with?

You can check the user that is currently logged in by following the below steps:

1. Open SZapp
2. Press the Burger Menu in the Left Hand Corner
3. Your User Details will be listed at the top of this page

USER CHECKS

I have tried to login via my browser/ via my desktop and it won’t accept my details.

The Schoolzine App is only available on android and IOS devices and is not supported or accessible on Desktop/Browsers.

I have tried to login to the app and it is not accepting my credentials.

Try resetting your password via the prompts on SZapp. If you do not receive a reset password email, check your Junk mail or Spam to ensure it has not been filtered incorrectly.

Are you logged in and are your details correct?

Tap the top left-hand corner of the app and confirm that you are logged in, and that the email is correct. If your email is incorrect, log out of the app and create your account with the correct details.

Have you recently changed or updated your email address?

If you have changed your email address, you will need to confirm that you have notified the School/Organisation of this for them to update their records and ensure they are sending the communication to the correct address.

Have you changed your password recently?

If you have updated your password whilst using certain features, such as Session Keeper, you may need to log out and back in on your device to ensure all records are accurate.

Have you tried to Log out and then back in to resolve the issue?

Your device may cache some information from time to time. If you have never received notifications, we recommend logging out and then back in to ensure that the SZapp syncs with your device ID correctly.

PUSH NOTIFICATIONS

Does the app notification show for the user in their feed but they did not receive the push notification? – if so, they may have notifications turned off for their Operating System or the App.

Have you got Push notifications turned on WITHIN SZAPP?

When using the app, select the manage tab from the top ribbon and ensure that there is push notifications turned on for the SZapp.

Have you got Push notifications turned on for your OPERATING SYSTEM?

Certain devices will have push notifications turned off by default when installing software. In order to receive notifications for your device you will need to ensure that both the Operating System notifications as well as the App notifications are enabled.

Was SZapp open when the notification was sent?

Sometimes applications will lie dormant or in ‘sleep’ status on your device in order to cache information and decrease load time when you are wishing to use the application again. Once you have finished using SZapp we recommend that you fully close the app in order to avoid push notifications not being received on some devices in this ‘sleep’ state.

GROUPS

If communication was sent to a specific group, is the user in that group?

Confirm that the user is in the group that was sent communication, if you opt in the user into that group then they will be able to view the prior notification on the SZapp.

Was the user recently placed into the group?

Confirm if the contact was placed into the group or subscribed to the group post the notification being sent.

WONDE SPECIFIC

A WONDE sync will be performed every 4 hours (roughly). If you have only recently placed the user in the group prior to communication, then there may be delays with them being brought into the group you are sending to.

INTERNET CONNECTION

Are you connected to the internet?

Confirm that the device is connected to the internet either by your devices network, or also by Wi-Fi. If a weak or intermittent connection, then you may experience a delay in notifications arriving.

HEADER IMAGE / LOGOS

Header Image /Logo isn’t loading?

Confirm that you have a stable internet connection. Close the app entirely and open the app ‘fresh’. If this does not resolve the issue, you may need to remove the subscription and close then re-open the app. You can then re-add the subscription.

CRASHES

A crash normally indicates invalid data, un-installing and re-installing SZapp should resolve this. If not, you may need to remove the files associated with SZapp, to do this:

• Tap and hold on the App icon
• Tap 'App Info'
• Tap 'Force Stop'
• Tap back and then tap 'Permissions'
• Ensure that permissions are enabled for 'Storage'
• Tap back and then tap on 'Storage'. Tap 'Clear cache' and then 'Clear data'.

Still have questions? - See the full SZapp Knowledge Base here.

The following will guide you through frequently asked questions about Schoolzine’s Contact Management System feature. If you cannot find what you are looking for please Contact Support.

How do I grant access to the Schoolzine Control Centre?

See our detailed guide to grant login access to the Control Centre.

View Managing System Users

How do I subscribe a contact?

Individuals can be encouraged to subscribe themselves using the Subscribe Web Form or you can add them yourself. If you have a lot of new contacts, we recommend that you import a database.

View Subscribing a Contact

How do I delete old contacts?

Contacts can be unsubscribed on a case by case basis by following this guide.

View Unsubscribing a Contact

If you are looking to remove bulk contacts all at once, you can do so by importing a spreadsheet of all email addresses that need to be removed. See our guide for removing contacts.

View Removing Contacts

How do I send a password reset email?

Schoolzine Control Centre users can request a password reset from the main login portal:

View Control Centre Login Portal

Parents/Caregivers/Readers can reset their own passwords from the login portals such as Session Keeper or SZapp. However, a force reset can be sent from the system by navigating to the user and clicking Reset Password.

What does a Group do?

Contacts can be segregated using groups, this allows for direct communication with target audiences. Your groups can be basic (such as parent, student or staff member groups) or broken down further, such as year levels, class groups or sport teams.

More information on Managing Groups

How do I make Groups available on the SZapp/Subscribe forms?

Groups can be added to the Subscription / SZapp registration process using tags. When creating or editing the group apply the Subscribe or App tag in the tags field.

• Subscribe – Will add the group to the Subscription Form.
• App – Will add the group to the SZapp group selection list.

It’s a new school year and I would like to update my contact list to the most up to date version. How can I achieve this?

When updating your contact list for the new year you have two main options for this:

• Remove contacts that have left from last year, and import the new full list of contacts
• Remove all existing contacts and import just your new and current contacts

Option 1 - Bulk Removal and New Import:

Bulk removal of contacts can be done by creating a spreadsheet of those contacts and using the Remove Contacts option. A guide to this process can be found below. Once the old contacts have been removed the new contact list can be imported into the Control Centre.

Please note that it is best to perform the removal first. This means that if a contact has multiple children enrolled at the school, they will be added back in once the Current List is imported.

Option 2 - Deleting all existing contacts and New Import:

Deleting all contacts can be done by using the Bulk Actions option of Delete that can be found on the Contacts section of your Control Centre. Bulk Actions work by selecting several contacts, and it will apply this action to all selected items. However, if NO items are selected, then the Control Centre will apply this action to ALL items.

Please note that when perform a Bulk Actions Delete action, this will not delete any Protected Users. Meaning your System Users will remain in the Control Centre.

Once you have removed all the old contacts, you can then use the Contact Import Guide to add your new list of contacts.

How do I update all my Year Groups to the new information at the start of the new School Year?

There are two methods we would suggest for updating your Year Groups at the start of the New Year. Either option can be used and you should pick the one that is best suited for your account.

Both examples cases are assuming Year Groups from 1 to 7

Option 1:

The first option is to remove the Year 7 Group, and rename the other Groups to the next Year Level up (Year 1 renamed to Year 2, Year 2 renamed to Year 3, etc)

Once all Groups have been renamed, recreate the Year 1 Group and Import the Year 1 Contacts.

Option 2:

The second option is to remove all Contacts from your current Groups to leave them empty. Once all Groups have been emptied, you can import all Contacts into the correct Groups.

Please note: If a registered SZapp user has their SZapp Groups edited within the Control Centre, the SZapp with automatically update the subscriptions for the User. SZapp users can freely edit their assigned SZapp Groups from their mobile device.

You will also require a separate spreadsheet for each Year Level you wish to Import into the Control Centre.

How do I export contacts?

Please see our detailed guide for exporting contacts

View Exporting Contacts

Why is my contact suppressed?

A contact is suppressed due to an invalid or unavailable email address. A suppressed contact is unsubscribed and will not receive any communications through the Schoolzine platform. For more information managing suppressed contacts, please see our detailed guide.

View Managing Suppressed Contacts

How do I blacklist/block a SZapp User?

If you are trying to remove and blacklist/block a SZapp user, please see this detailed guide.

View Blacklisting SZapp Users

The following will guide you through frequently asked questions about the Schoolzine Communicate feature. If you cannot find what you are looking for please Contact Support.

If recipients are in multiple of my sending groups, do they receive messages more than once?

If multiple groups are selected for distribution and a single email address/contact exists in more then one, they WILL NOT receive the communication more then once.

Can I change an email once it has been sent?

Once an email has been sent and delivered, you are unable to edit the content of the message, this is a limitation of email itself.  

If the communication contains an incorrect link to a page/file in your Schoolzine account, you can delete the page/file.

Alternatively, it would be advised to re-send the communication with the correct content.

You can send a test/proof of your messages via the 'Review and Send' tab."

View more on Recalling or Editing Sent Messages

Can I send SZapp notifications from my device?

SZapp notifications can be sent from your mobile device, the account you are logged into must be a System User for the school/account.

More information on Sending Notifications from your Device

What does the Pie/Doughnut chart mean?

The ‘pie’ or ‘doughnut’ chart allows for a visual indication of sending statistics for your email message.

More information on Campaign Statistics 

Why did my bounces change?

If a message records an increased amount of bounces, it is possible that a domain has marked it for quarantine, this will incur a temporary bounce. Once the message has been cleared, your bounce statistics will update as the mail is delivered.

Please Note: It can take up to an hour after the message being cleared, for the true statistics to show.

A user is no longer receiving messages, but was last week why?

After a message has been sent, the delivery and status can be monitored to tell who has/has not received it. Different statuses indicate what has occurred with the message.

More information on Communication Statuses

What happens when a SZapp user unsubscribes from other communication channels?

Subscription Status on a user is either Yes or No, the subscription is not dependant on the channel. If a user unsubscribes via email, their profile will now be unsubscribed. If they have the SZapp installed, they will still receive messages but will not be prompted with a push notification.

How long does a message take to send?

Messages set to distribute ASAP will generally send within 15 minutes, however please allow for up to an hour. If your message is taking unusually long to send, please contact Support.

My message has sent but I have still not received it in my inbox.

Firstly, check your Junk and Spam folders to ensure the mail has not filtered incorrectly.

Once a message has been sent, it is still up to the receiving domain/service provider to process the mail and deliver it to your inbox.

Can I put a video in my email?

Video cannot be embedded into the body of your email message. However, you can distribute the video by placing the link/hyperlink into the email message.

How do I resend my newsletter/message?

A campaign/campaign for your newsletter can easily be duplicated for resending.

View more information on Resending a Message

Can I put extra content in my newsletter message?

When publishing your newsletter, you can review the message before sending. This allows you to edit the message and add any extra content to the body before sending.

Below are some answers to commonly asked website questions.

If you can't find what you're looking for in this article, please Contact the Support Team.

What is Included in my Website Package?

The answer to this will depend on whether you have a Hop, Skip, or Jump Website subscription. These details will also be included in your Website Pages Document, which will be provided to you as the first step of your Website build.

HOP

• 5 Schoolzine Formatted Pages + Home Page
• Choice of Hop Template

Click here to see examples of our Hop Templates

SKIP

• 5 Schoolzine Formatted Pages + Home Page
• The ability to design your Website using the Template Builder

Click here to use the Template Builder

JUMP

• 5 Schoolzine Formatted Pages + Home Page
• Bespoke Home Page

Click here to see examples of other custom-made Home Page designs

Other Template Options

Some additional options are available to customise your website to suit the way you want to utilize it. These options include:

• A Featured Articles section – This is a banner of articles that gives you the ability to display highlighted information from your Schoolzine newsletter.

Click here to find more information about Featured Articles

• Link Buttons for your Slider Images – This option is available if you would like to add a link to one of your slider images. This could be a link to an article, a web page, calendar, or anything in between.

• Latest News/Social Media Feed – The Latest News Feed allows you to publish notifications to a live feed on your website. You also have the option of including a feed of your school’s Facebook or Twitter page.

Click here to find more information about the Latest News Feed

System Pages

No matter what Website package you have, in addition to the 5 pages of content Schoolzine will format for you, there are also a list of System Pages that you’re able to choose from. These pages are built into your chosen template and won’t count towards your total page count. Your System Pages are as follows:

• Home Page
• Contact Us
• Absentee Form
• Subscribe Form (If you have a Schoolzine Newsletter)
• Schoolzine App (If you have purchased the Schoolzine App – SZapp)
• Newsletter Archive (If you have a Schoolzine Newsletter)
• Schoolzine Calendar
• News Feed
• Forms & Documents

Website Tiles

Website tiles are found at the base of the home page. Your tiles are a great way to make the links to important web pages, documents, newsletters, etc. really stand out. They are also a great way to personalise your website with images from around the school.

Website Content Changes

There are five rounds of changes included in your Website package. This means that once you have received the first proof of your website, you can send your content and any requests for changes to the Support team a total of five times.

What Can I Customise?

With your very first submission of content, we ask that you include the school’s branding colours, logo, and up to 5 large landscape images to use in the slider at the top of the website. Additionally, here are some more ways to personalise your website design:

Tile Images

You’re welcome to provide Schoolzine with additional images to be used for your tiles on the Website’s Home Page.

Slider

The slider is a series of images or videos that displays at the very top of the website in a revolving banner.

Each slide can be accompanied by a title, a small amount of text, and a link, as seen in this example:

Click here to see an example

Page Content

One of the most effective ways to customise your website is through the content that is added to your web pages. This content could be text, images, videos, galleries, embedded maps, etc.

If you’re unsure if something is able to be included in your page content, contact the Support team for advice.

How Can I Contact the Support Team?

Click here to find out how to contact the Support Team

What Can I Edit Myself?

Once the Website has been approved, you will be provided with access to edit your website content. Website training is also offered in the form of a phone call with someone from our team to walk you through how to manage each section of your website. You will be able to make changes yourself to the following areas:

• Slider Images – These can be updated at any time through the Content Holders that have been assigned the Slider Image tag
  Note: If you are using our Legacy templates, you will still need to contact Schoolzine to update these images.
• Tile Content – The images and links for your tiles can be updated through the Content Holders that have been assigned the content_tile tag.
• Web Pages and Content – You will have the ability to continue creating new web pages, and editing the content that already exists on your website.

Click here to view the Website Guide for information on how to make these changes

The following will guide you through frequently asked questions about the Schoolzine Session Keeper feature. If you cannot find what you are looking for or are interested in enabling Session Keeper for your account, please Contact Support.

How does someone book?

Click here to view the Parent Booking Guide

What is the difference between Staff and Student Session Type?

• Staff can be used to just collect the details of the parent/caregiver attending the meeting/interview.
• Student can be used to record the details of both the parent/caregiver and student attending.

How do I add extra fields to the booking form?

Extra fields can be applied to the booking process by creating a Web Form/eForm and attaching it in the session settings.

View More Information on creating an eForm

What is the best way to have two or more teachers attached to one group of availability? / What does Linked Staff do?

You can link multiple staff members to one group of availability using the ‘Link Staff’ button on an already created teacher. Linked staff members will also receive booking confirmations and appointment reminders.

View More Information on Linked Staff

How do I book on behalf of a parent?

System Users can book on behalf of a parent, click below to view a step by step guide.

View more Information on Booking on behalf of a Parent

What is Buffer and how does it work?

Adding buffer to your availability will add the designated time to the end of each appointment. This allows for appointments to have overflow/changeover time.

How do I add a break?

There are two ways to add breaks to your availability.

When creating the availability, split your bulk add times into two imports. For example, if the appointments are to run from 3pm – 7pm with a break from 5:30pm – 6pm:

1. Add 3pm to 5:30pm
2. Add 6pm – 7pm

The other way is to create the timeslots and mark the time slots that fall within the break time as unavailable.

How do I make timeslots unavailable?

Individual timeslots can be made unavailable both from the Control Centre and Session Keeper staff sides of the system.

To make unavailable from the system, navigate to the session and click the vailability tab. Find the time slot for the teacher you would like to block out and click the available tab. This will adjust the timeslot to unavailable.

To adjust from the Teacher side of session keeper please see this guide:

Managing Your Bookings Guide for Staff

How do I add more staff to my session?

Staff can be added to an existing session by navigating to the session and clicking the availability tab. At the top of the page you can select either Add New Staff or Import New Staff.

• Add New Staff: Select Existing Staff from the Session Keeper Staff group to add to the session
• Import New Staff: Import new staff into the Session Keeper Staff group to be added to the session

What are Session Access Groups?

Applying Session Access Groups to your session restricts access to only email addresses that pre-exist in the selected groups.

Only contacts in the assigned access groups will be able to make bookings.

If no access group is set, all new and existing contacts will have access to make a booking.

Where do my Staff login?

To access the Staff Login page login to the Control Centre and select Session Keeper from the menu. At the top of Sessions List is the Staff Login button, this link can be copied and distributed to your staff.

How do my staff allocate a password?

When logging into Session Keeper, if it is the first time the email address is recognised and has not previously allocated a password, the system will prompt the user to create one.

How do my staff manage their own availability?

Please see this detailed guide on how your staff can manage their availability.

View more information on Managing Your Bookings – Guide for Staff

My parents / staff cannot login?

When logging into Session Keeper, if it is the first time the email address is recognised and has not previously allocated a password, the system will prompt the user to create one.

If a password is already set on your email address, it is likely you have accessed the system with your email address from another location. For example, if you have logged into the SZapp with the same address your password will be the same one allocated for the app.

If you cannot remember your password, you can request a reset from the Session Keeper login portal.

If you are still having login issues, please contact the Schoolzine Support Team.

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, or are interested in learning more about the Schoolzine Calendar for your account, please Contact Support.

I am unable to save my Event?

If your Event is not saving, make sure that all mandatory fields have been filled in, and with correct values. Common examples of missed fields are:

• Event Name
• Linked Calendar
• End Date of Event marked before the Start Date

Please Note: The Control Centre will mark all invalid fields in Red and display a simple tool tip to explain the error.

What is the difference between Event Summary and Event Content?

The Event Summary will display when a viewer selects your event on the Calendar. Due to the limited space available, the information included here should be a brief overview.

The Event Content will display on the Event Web Page itself, accessed from the Event’s direct URL. This is where your complete Event Information should be entered.

What if I only include the Event Summary OR the Event Content?

Not to worry, the Control Centre will automatically include the information in BOTH the Event Summary and the Event Content display areas if the information has only been included into one of the fields.

Can I import multiple events at the same time?

Multiple Events can be added using the Calendar Import Process. Create an Excel Spreadsheet with your event information and use the Import option on your Event Page to add these into the system. You can download our Event Import Template below:

Click here to download the Calendar Import Template

Please note: The format being used in your Excel Spreadsheet must match the template file EXACTLY. For example, if the time is input with lowercase pm instead of an uppercase PM, then the Event will be listed as an error and will not be included into the Control Centre.

How can I filter my Events?

Events can be filtered by using the Tags feature. Create and apply all relevant Tags for your Calendar, and viewers will be able to select the Tags they wish to filter by when viewing your Events.

What if my readers want to access our Events outside of the Schoolzine Calendar?

Viewers also have the option to Sync the Calendar Events to a personal calendar using the Cloud Sync Icon.

Viewers also have the option to Print the Calendar Events, using the Pint icon.

I have picked my Tag Colors, but my Calendar Text is very hard to read. How do I change the Text Color on my events?

The default colour of your text is WHITE and it is recommended to be left as default. However this can be adjusted by the Text Color field within your Calendar Settings.

Please Note: This will change ALL Tags text colours. It is recommended to adjust the Tag Color instead of the Text Color field if you are having trouble reading your Tags. Please see the below example

We are currently using a Google Calendar; Can I sync my events to Schoolzine?

Yes, there is a way to sync your events into the Calendar. This is done by creating a Feed Sync from your existing calendar to the Schoolzine Calendar.

Please note: that this is a One-Way Sync. Meaning that if you make changes in your Control Centre, it will not be updated on the calendar the sync is originating from and will be overwritten when the next automatic sync occurs.

Further information on how to set up a Calendar Sync can be found at the below guide:

Click here to view the Syncing External Calendars Guide

Can I apply multiple Tags when syncing from an external calendar?

No. Each sync can only have a single Tag applied to the Events.

If you are wanting to use the Tags feature more comprehensively, then we would recommend inputting the Events directly into the Control Centre. 

Do I need to create a new Calendar to display my Staff Events?

No you do not need to create a new Calendar to accomplish this.

The Schoolzine Calendar has the ability to have a Restricted View of the Calendar to display both Restricted Events, and Public Events. This will also keep a Public View to only show your Public Events.

How do I create a Restricted Tag?

To create a Restricted Tag simply select the Restricted check box when creating your Tag.

How do I create a Restricted View of my Calendar?

To create a Restricted View of your Calendar you will first need to create a Web Page to link your Calendar to. Then grab the Restricted Embed Code from your Calendar Setting page in the Control Centre

To see the full guide, please click the link below:

Click here to view the Creating a Staff Calendar Guide

What does the Calendar Default Color setting adjust?

This will adjust the color your Calendar Name displays as on the Calendar Overlay page.

My Recurring Event will not save? Error: This recurrence rule generates events that overlap.

This error displays when the event being created has had its dates input incorrectly. There is an example included below for how to input your information for a Recurring Event.

When creating a Recurring Event, your first section should be the Date range and Start/End time for the event. Outlined in Blue

The Second section should be used to outline how often this event would recur. Outlined in Red

Please see below two examples of an event that repeats daily from 9:00am -11:00am for a period of 1 Week. The First has the incorrect Date Range, while the Second has the Correct Date Range:

How do I include a supporting Flyer or Image for my Event?

Supporting Files can be included under the Event Content section when creating your Event. Simply use the Chose File option to select either an Image or a PDF to upload. These will be visible on both the Event Summary and the Event Page.

My Event only has a certain number of available seats. How can I control the number of bookings?

Bookings for events can be managed by creating Tickets for your event. These can be created using the Add Tickets button when viewing your event within the Control Centre.

For more information on creating Tickets, please refer to the full guide below:

Click here to view the Ticketed Events Guide

I have created my Paid Ticketed Event, but no one can book?

Paid Ticketed Events require a PayPal Merchant Account to be linked with the Control Centre. If this has not been completed, then no Paid Tickets can be processed through your Control Centre. Free Ticketed Events will not require this set up.

If you require further assistance with linking your PayPal Merchant Account to your Control Centre, feel free to contact our Support Team.

My Calendar defaults to a date that is not current?

This occurs when a calendar has been given a Default Start Date, or dates added to the Term Start/End Date. Simply edit you Calendar settings and either update these settings to the new dates or leave as blank to have the Calendar always updates to the current date.

Web Forms (eForms) are a great way to gather information from users for simple processing. Any form that you usually must print, send, and then sort out once returned can be digitalised through the Schoolzine platform.

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, please Contact Support.

What's the difference between a Survey and Web Form?

A Survey is a series of questions used to gather information, generally on services and products. A Web Form could be a series of questions, accompanied with fields to gather personal information such as email addresses and phone numbers.

Workflow Notifications

How do I stop Workflow Notifications coming through?

To stop Workflow Notifications, simply untick the Send Workflow Emails checkbox within the settings of the Web Form.

What are Workflow Notifications?

Workflow Notifications are automated emails which are sent from our system to a selected email or emails, when a user completes a Web Form or Survey.

How can I change the Workflow Email Subject and Recipients?

You can edit the Workflow Email Subject and Recipients by pushing Edit on the Web Form, navigating to the Settings tab and editing the fields under Workflow Email Settings. The content of the Workflow Email itself, is unable to be modified.

Can multiple staff receive Workflow Emails?

Yes, you can add as many email addresses to receive the Workflow Emails by comma separating. See example below:

Notification Emails

Why do I not have the option to send Notification Emails?

The option for the Notification Email only appears when there is an Email field within the Web Form. If the Web Form does not contain an Email field, Notification Emails will be disabled.

Distribution

Once I finish creating a Web Form, will it be public to my community?

Web Forms will not be accessible to the community until they have been distributed.

How can I distribute my Web Form?

Once you have finished creating your Web Form, there will be an Embed option. Click embed and you will see multiple instructions correlating to different methods of distribution.

How do I put a Web Form on my SZapp?

View how to link a Web Form to SZapp

How do I put a Web Form in my Newsletter?

1. Log in to your Control Centre, select the Content menu tab and once expanded, select Web Forms.
2. Choose the Form you would like to share by selecting the Form.
3. Select the Embed option and copy the Form ID tag.
4. Paste this tag within your newsletter where you would like the Form to display.

Exporting Results

How do I export the results?

Once Web Forms have been completed, they will be saved in your Dashboard as a record for future reference. These records can be viewed online, or exported as an Excel spreadsheet by clicking the Export Records option.

After the Web Form has been distributed

How do I stop people submitting the Web Form?

There are a number of ways you can stop people submitting a web Form. Unticking the Status checkbox will unpublish the Web Form making it no longer accessible to the public. You can also place a Maximum Completion Limit on the Form which will stop users completing the Form once the limit has been reached. 

What happens when I edit a Web Form field?

Anyone who opens the Web Form after a field has been edited, will see the updated version. If users have already completed the form, their records will not be modified.

What happens when I delete a Web Form field?

Anyone who opens the Web Form after a field has been deleted, will see the updated version. If users have already completed the form, their records in the Control Centre will not be modified, however when the records are exported, the deleted field will not appear.

Duplicating Web Forms

How can I create a copy of a Web Form?

To clone a Web Form, click on the Clone button amongst the options. This will create a duplicate Web Form that you can then edit.

Will records be duplicated over when I clone a Web Form?

No, cloning Web Forms will create a duplicate Web Form that you can edit without carrying over results or records of the original Web Form.

Reminders

Do contacts need to be assigned to a group to receive Web Form Reminders?

Yes, contacts will need to be within a group to receive Web Form Reminders.

View information on Managing Groups

Surveys and Polls are a great way to measure reader interest on certain subjects and a fun way to make your newsletters more interactive. Once setup, Surveys and Polls can be linked to the side and top menu of your newsletter, placed directly into your newsletter content, added to your website, and even sent out via a Newsflash or the SZapp.

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, please Contact Support.

What's the difference between a Survey and Web Form?

A Survey is a series of questions used to gather information, generally on services and products. A Web Form could be a series of questions, accompanied with fields to gather personal information such as email addresses and phone numbers.

You will also notice that the questions within a Schoolzine Survey are numbered, whereas Web Forms are not.

What's the difference between a Survey and a Poll?

A Poll allows for one multiple choice question and is commonly used to gather opinions of a population. Schoolzine Polls are also anonymous meaning you will not be able to view who submitted the answers.

A Survey often includes multiple questions with a wide range of variety for responses. This allows for much more specific data collection. 

What could I use a Poll for?

View Poll suggestions here

What could I use a Survey for?

Surveys can be used for any type of data collection, they are commonly used to gather information for events or about services and products.

Distribution

Once I finish creating a Survey / Poll, will it be public to my community?

Surveys and Polls will not be accessible to the community until they have been distributed.

How can I distribute my Survey / Poll?

Once you have finished creating your Survey / Poll, there will be an Embed option. Click embed and you will see multiple instructions correlating to different methods of distribution.

How do I put a Survey / Poll on my SZapp?

1. Log in to your Control Centre, select the Content menu tab and once expanded, select Survey / Poll.
2. Choose the Survey / Poll you would like to share by selecting the Survey / Poll.
3. Select the Embed option and copy the Direct Link option.
4. Select the Manage SZapp menu tab.
5. Select the Tiles Tab and click New Tile.
6. Populate the Page Title, App Icon and URL Fields. (This is where you will paste the URL to the Survey / Poll)
7. Click Save.
8. The page will then refresh to confirm your changes.

How do I put a Survey / Poll in my Newsletter?

1. Log in to your Control Centre, select the Content menu tab and once expanded, select the Survey / Poll.
2. Choose the Survey / Poll you would like to share by selecting the Survey / Poll.
3. Select the Embed option and copy the ID tag.
4. Paste this tag within your newsletter where you would like the Survey / Poll to display.

Exporting Results

How can I export the results?

Both Surveys and Polls have an Export option that will compile the results in an Excel spreadsheet.

You can view the results of your Poll at any time by selecting the View Poll button from the list of Polls. The statistics appear on the right-hand side of the page as a Donut Chart for easy viewing.

Once your Survey has been completed, the results will be saved in your Dashboard as a record for future. 

Duplicating Surveys

How can I create a copy of a Survey?

To clone a Survey, click on the Clone button amongst the options. This will create a duplicate Survey that you can then edit.

Will records be duplicated over when I clone a Survey?

No, cloning Surveys will create a duplicate Survey that you can edit without carrying over results or records of the original Survey.

How can I include an image within a Poll?

Within the settings of your Poll, there is an option for a Feature Image. Uploading an image through here will populate an image within your poll.

My poll says it's closed and I want to use it again... what can I do?

If your Poll is closed, it is most likely inactive, or it has passed the Expiry Date. Make sure the Status check box is ticked and the Start Date and Expiry Date are correct.

What happens when I change an answer for my Survey or Poll?

Anyone who opens the Survey / Poll after it has been edited, will see the updated version. If users have already completed the Survey / Poll, their records will not be modified.

What happens when I delete a Survey or Poll field?

Anyone who opens the Survey or Poll after a field has been deleted, will see the updated version. If users have already completed the Survey or Poll, their records in the Control Centre will not be modified, however when the records are exported, the deleted field will not appear.

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, or are interested in learning more about the Wonde Sync for your account, please Contact Support.

How often will the Control Centre sync our contact's?

The an Automatic Sync will occur every day at 12:00AM (+0 GMT). This will sync any new contacts that have been added to your MIS, as well as make any updates that have occurred since the last Automatic Sync.

How can I access my Wonde Settings within Schoolzine?

You can access your Wonde Settings by logging into your Control Centre and selecting the Wonde Icon from the top left hand corner of your screen.

How do I generate my Wonde Reports?

Simply log into your Control Centre and select the Wonde Icon from the top of your Page, then select the Generates Report button.

You will be notified when the Reports have been generated by your notifications bell in your Control Centre.

Wonde Reports can be will be saved in your Media Library. To access your Wonde Reports follow the below steps:

• Log into your Control Centre and select the Content menu tab
• Select the Media Library option
• Select the Folder View button in the top tight hand corner
• Navigate to the Wonde Reports folder
• Select the Report you wish to view

This will generate the following reports:

• Valid Contacts Report - This report will show All Contacts that have been Synced. It will include all of their details such as Email, Mobile Number, Address, etc
• Student Contacts Report - This report will show all Students that have been Synced. It will also show what Classes and Year Groups the belong to
• Duplicates Report - This report will show all Duplicated Contacts from your Sync. These can be duplicated by either Email or Mobile Number
• Deletions Report - This report will show all contacts that have been Deleted from the Control Centre

Below are some examples of how to use some of the reports:

Can I manually sync my MIS information?

Although the Control Centre will automatically sync your information daily, you can sync the information manually using one of the following options.

• A Single SYNC will update specific contacts only. You will need to go to the Control Centre > Contacts, select the contacts you would like to perform an update for. Once the Contacts are selected, click on the Single Sync button. A single SYNC can also be performed on Students.
• Sync: A regular Sync will sync across any updates that have been made to contacts that have been made before the last sync.
• Clean Sync: A Clean Sync will strip all the Groups from all Contacts within your Control Centre and re-link all the information to the Contacts within your Control Centre.
  If a Clean Sync is performed, it is recommended to not have any scheduled communications planned, as these can be effected when the Groups are stripped from the Contacts.
  A Clean Sync can take a large portion of time to complete, so it is recommended to perform this process after hours

What does the setting 'Restrict group sync to PR parents only' control?

PR stands for Parental Responsibility. Having this setting active will restrict the Sync to only contacts marked as having Parental Responsibility within your MIS.

I’ve just updated a contact's details on the our MIS, but it’s still showing the old details in the Control Centre?

• Go to your Wonde Settings, and Generate Reports
• Access the Valid Contacts Report and search for the contact. We recommend searching for either the contact's Email or Phone Number
  Please note: You can use Ctrl + F (or Command + R in a Mac Computer) to search for specific phrases/words in your browser
• If your contact details have been updated in the Report, but NOT the Control Centre, perform a Clean Sync

I’ve just updated a contact's details, now there are two similar contacts in Schoolzine

• Search for both contacts
• Open both contacts in your Control Centre
• Click on the Edit Contact button
• Review and note the information in the Code Field
• Open the Valid Contacts Report and search for the Parent
• Check the Contact ID (“A********”) and compare it to the Code Field in Schoolzine Contact Page to confirm if they match
  - If they do match: Delete the duplicate contact profile WITH the linked student and SZapp account details
  - If they do NOT match: Delete the duplicate contact profile with the wrong Contact ID

A Parent is not linked to one of their children

• Generate Wonde Reports and open the Valid Contacts file
• First check is to ensure, the Parent's email is not listed as a duplicate, this can be done on the Duplicate contact report. If the email is listed then remove or merge the duplicated contact in your MIS and ensure the Student is linked to the correct parent ID
• Check that the Parent is listed as having Parental Responsibility
  If the sync is restricted to ‘PR parents only’, the contact needs to have parental responsibility:true
• If the Parent's Details are not listed as a duplicate, then contact our Support Team for further assistance

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, or are interested in enabling SMS for your account, please Contact Support.

Is SMS included in my subscription?

SMS is a stand-alone subscription, it is not included in any other subscription. 

Is SMS available in my region?

SMS is currently available for clients in Australia and the United Kingdom.

How much does SMS cost?

The cost of this subscription will differ based on your region, contact your local Support Team to confirm costing.

Where do SMS replies go?

Any replies to your SMS messages will be converted to email form and sent to your nominated email address, they will also be recorded in your Schoolzine Control Centre.

Is there a character limit for SMS?

If sending via the Manage SMS section, you will be limited to 160 characters.

If sending via the Quick Send method, you will be limited to 140 characters.

If sending via the Communicate section, you will be limited to 153 characters, however will support multiple sends up to 459 characters (3 messages).

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, or are interested in learning more about SZ Newsletters, please Contact Support.

How do I mark my amendments in my Word Document?

To indicate your changes, all you need to do is highlight the text:

Highlight any changed/new content in Yellow.

Highlight any content that needs removal in Red.

The highlighter tool can be found in the Font toolbar in the menu ribbon.

Handy Hints

How can I include a video in my SZ Newsletter?

Videos need to be hosted on an online platform to be added into your newsletter. If you would like to embed your Videos into your Newsletter, they can be uploaded to a YouTube or Vimeo Account. 

Videos uploaded on other online platforms can also be included, however will be placed in the newsletter as a link button. 

To add the video in your content, type in the video’s URL (web address) (eg. www.youtube.com/abcd1234) in the spot you would like the video to appear and style it with the Image/Attachment style. (Style = Red, bold and centred)

How can I request PDF files to show as images?

If you would like a PDF file to be displayed as an image in the newsletter, type Embed next to the file name.

How can I update the Principal Details?

To update the Principal Details within your account you will need to login to the Schoolzine Control Centre. Once logged in, navigate to Account and then to Account Settings. You will be taken to the Details tab where you will see the options to update the Principal Title and Principal Name.